Please see a list of the most Frequently ask Questions (FAQ’s) about our Chepstow Clinic.  If you can’t find what you are looking for then please give us a call on 01291 76 99 66 or fill in our contact form here.

  • Our Chepstow Clinic address is:

27 High Street

Chepstow

Monmouthshire

NP16 5LJ

Tel: 01291 76 99 66

Right opposite the Pontio Lounge

  • There is disabled parking in the carpark by the Library.
  • There is also limited disabled parking on Bank Street outside Lloyds Bank
  • We have a ground floor treatment room.
  • There is step access from the main High Street entrance.  For poeple struggling with steps there is a lower threshold step at the rear entrance from Bank Street.

You can access our Chepstow clinic via both bus and train.

To plan your bus journey please check here

Chepstow train station is approximately 7 mins walk from the clinic

  • There is local parking at Marks and Spencer. Please check their dispay boards for restrictions and charges.
  • There is pay and display parking at Welsh Street Carpark only 2 minutes walk away or Nelson Street Carpark which is a 5 minute walk.
  • Please note that should you need to pay for parking, we will refund the cost of your parking up to the value of £2 with a valid reciept on the day.

Appointment length varies depending on the type of service and the complexity of your needs.

  • Initial physiotherapy appointments are typically 45 minutes in duration.
  • Follow-up physiotherapy appointments are typically 30 minutes.
  • Sports massage appointments vary from 30 – 60 minutes.

Occasionally sessions may run over if someone needs more time or their needs are more complex.

Fees for our main services:

  • Physiotherapy Initial assessment – Starting from £65
  • Specialist Running Clinic Service – £99 (80′ appt)
  • Physiotherapy Follow Up – £52 (discount packages available)
  • Initial Sports Massage/Sports Therapy – £52 (60′ appt)
  • Sports Therapy From £42 (30′ appt)
  • Sports Massage £42 (30′ appt)
  • We accept all major debit and credit card payments including contactless payment and AMEX
  • We can also accept cash
  • Yes. The Physio Clinic and its Physiotherapists are registered and recognised by most major Private Medical Insurance Companies including  AXA, WPA, and AVIVA. Please call us to request confirmation of individual physiotherapist’s provider status and provider number.
  • Please note we DO NOT accept BUPA insurance
  • If you claim under a cashback scheme, you normally don’t need to get a GP referral, but please check if you are unsure.
  • We can provide an itemised receipt for all transactions that you can use to claim back through your cashback scheme or medical insurance.
  • For more info see:  https://www.thephysioclinicbristol.co.uk/claiming-under-private-medical-insurance/
  • Please wear clothing that allows access to the area to be assessed.  For lower limb or spinal problems we recommend you bring some shorts.
  • If you wear reading glasses please bring them along.
  • You may wish to bring along your own towel for comfort.
  • If you are claiming via private medical insurance then please bring your membership and authorisation numbers.
  • If your appointment is related to a scan or medical procedure, it can be useful to bring along any letters or reports you have regarding your current injury.
  • A list of medications you are currently taking is sometimes useful especially if there are a few.
  • It is best to wear comfortable, loose-fitting clothing. It is often necessary for us to be able to see the skin around your injury and therefore we recommend you bring shorts or a vest top and wear sensible underwear.  You may like to bring along your own towel too.
  • We do have a selection of shorts and towels available for use in emergencies.
  • If you have any letters or test results relating to your problem then bring those along.
  • A list of current medications is useful.
  • It is sometimes necessary for us to go to the Leisure Club gym, in which case a pair of trainers or suitable exercise footwear is recommended.
  • For running assessments please bring your running gear.
  • Yes, by all means, you are welcome to be accompanied during sessions if you wish.
  • Children under the age of 16 must be accompanied for all sessions.
  • All our physiotherapists are registered members of the Health and Care Professions Council.  They are all trained to BSc degree level or above.
  • Our Massage therapists and Sports Rehabilitation experts are trained to BSc degree level and are registered with either the Society of Sports Therapists, Sports Therapy Association, Sports Massage Association or Federation of Holistic Therapists.
  • The Physio Clinic Bristol Ltd and all its therapists retain liability insurance and comply with all regulations specified by their governing body.
  • We kindly request that you give 24 hours’ notice when cancelling an appointment to re-arrange.  This will enable us some time to offer up your appointment to someone else.
  • In cases of illness or emergency within less than 24 hours please still call us.  We understand that life sometimes gets in the way of our plans.  By calling, it stops us from worrying or calling to check up on you should you fail to attend.  We can also plan for your next session if you let us know.